Frequently Asked Question

Firstly, open a browser, access a website and try streaming some video, YouTube is probably the best quick option for this. If this works, you should have no problem with supervisions or watching lectures.

If the video does not play or is slow, try a speed test https://www.speedtest.net/. A good home network will yield results of 10ms ping, 20Mbps download, 10Mbps upload.

Next steps:

There are a few fixes you can try yourself which we would advise as part of good general housekeeping for your computer:

1) Ensure your operating system (OS) is up-to-date. This can fix bugs which you may not be aware exist and, depending on your settings, may be carried out automatically. In many cases, though, users are unaware of the need to or method of maintaining their OS.

Mac - Apple icon > About this Mac > Software Update (can be 45mins-1hr update)
Windows - Settings > Update & Security > Check for Updates (could be minutes, could be hours!)

2) Make sure your drivers are up-to-date. 

If you're using Windows, you can use the Intel Driver Support Assistant to keep you up-to-date 
https://www.intel.co.uk/content/www/uk/en/support/intel-driver-support-assistant.html

If you've got a Mac, this will be included in your Software Update in step 1.

3) Try some other locations in your room. Different parts of the room may lend themselves to picking up signal better or worse. Some rooms, particularly those on two levels, were not designed with wireless internet in mind! Try some different locations and maybe move your study space to a better location.